All of our hosting accounts come with an account on one of our SmarterMail email servers.  You will be able to find which server your account is located on in the welcome email that you receive after signing up.

If you are hosting DNS with us, then you will be able to get to your mail server by going to the following URL in an Internet Browser, such as Internet Explorer or Firefox:

http://mail.YOUDOMAIN.COM/

If you entered this correctly, your windows should look similar to the image below:

Next, we will need to enter our admin username and password.  By default, your admin username will be similar to the following:

admin@YOURDOMAIN.COM

You will be able to get your password out of the welcome email.

The first time that you login, you will see the following screen.

Select your timezone and click, “Finish”.  From the next screen, you will want to click on the “Settings” button.

Once you click on the settings button, you will need to expand the “Domain Settings” folder by clicking on the “+”.

Once that folder is expanded, you will see the “Users” option.  Click on this link.  You will now see something similar to:

Now click on the “New” button and you should see something like:

This is where you will create the new user.  By going through the tabs located above this window, you will be able to set a range of different settings including a forwarding email address, signature, and many others.  Once you are done modifying these settings, you can click on the “save” button located in the top left of this window to save this user.  This email address is now setup and ready for use.

If you need assistance with this, do not hesitate to contact support@flarehosting.com.

Here’s another time-saving tip that’ll make you more productive and efficient with your Flare Hosting account.  Instead of sending a support ticket to get your account changes done, let’s have a look at how the new Flare Hosting Client Area has put you in control of your account by giving you the ability to make changes previously done by the support teams.

First of all, you might be asking what is this “Client Area”?  This is your account portal and command central.  To log-in( https://www.flarehosting.com ), you’ll need to use the full email address(ie. yourname@domain.com) that you signed up your account with us as the username and your password will be your FTP password.  Once logged-in, you’ll see the “Client Area”.  The first bar across the top, positioned with the “Home” link in the center of the page is the Flare Hosting site navigation bar.  Here you can go back to the Flare Hosting Homepage, view our products, find-out more about us, check the blog area, or contact us.  This will move you around our site and you will not need to log-in to use this particular navigation bar.

Notice to the far right there is a “Quick Navigation” list and it does the same job as your “Client Area” navigation bar, but slightly more detailed.  Under the quick navigation icons you can see the contact information that we have listed on your account.  Further down is your Account Statistics. This gives you a quick overview of how may Products and Services you have with us, how many domains, how many referrals, your account balance, and the amount of any due invoices.  This is a very useful tool and you can quickly look here to see your account info without digging down into your account.

Now, the next bar across the screen and positioned more to the left of the page is your “Client Area” navigation bar and it is right above the words “Client Area”.  This toolbar navigates you through your Flare Hosting Account.  To come back to this main page at any time simply select the “Home” link.  Under the “Client Area” heading you will see where you are located in your account.  At this point we are in “Portal Home” and in the “Client Area” section, so you will see “Portal Home > Client Area”.  This will show you where you are as you browse your account.  Just as you select the Home link and come home, you can select any of the other links in this tool bar and you will be directed accordingly.

The links on the “Client Area” navigation bar are:

• My Details
• My Services
• My Domains
• My Invoices
• My Support Tickets
• Affiliates
• My Emails

When you select “My Details” you are taken to the area where your personal information can be updated.  Please see the sections listed under “My Details”:

• Manage Contacts – This is where you can manage the additional contacts that you added to your account.
• Add New Contact –  This is where you can add additional contacts to your account.
• Change Credit Card Details – This is where you will update your credit card on file
• Change Account Password – This is your Client Area log-in password(not FTP)
• Change Security Question – Security for your Client Area password

Next, to go back to the “Client Area”, we can select the link listed right under the heading “Client Area” (“Portal Home>Client Area> My Details”) or you can us the bar right above this and select “Home”.   We’ll now have a look in the “My Services” section.  Once this is selected you will be taken to a list of your products and services.

Notice that if you have multiple services or previous services, you will see some packages highlighted in green and some highlighted in red.  What this means is the green highlighted services are active services and the red highlighted services are inactive or closed services.  To the right of each service is a small white icon that looks like a sheet of paper with an arrow pointing to the right.  When you select this icon it will give you details about that particular service.  This is where you will need to go to make changes to your specific services such as purchasing add-ons (disk space, dedicated IP, sub-domains, additional ftp users, etc), upgrading or downgrading your packages.  Also this is where you would go to cancel your service.  Now, moving back to the Client Area, we will discuss the “My Domains” section.

From anywhere in the portal, you can select where you would like to travel next from the navigation bar across the top..  This time we’ll go to the “My Domains” section.  Once here you will see the domains that you have registered through Flare Hosting.  Again you will see the domains highlighted in red or green to label the domain as active or inactive.

Our next stop is in the “My Invoices” section. From here you can see what invoices are on your account.  The new billing system sends out your invoice 7 days before we attempt payment unless you use the mail-in option(Yearly Plans Only). This is why you may see an invoice on your account before it is actually due.  In this section you will see your recent invoices and you will be able to pay an existing invoice if it’s marked Unpaid.

If an invoice is red, this means that the invoice will need to be paid very soon. Anything in green will be listed as “Paid” and this can be printed out to act like a receipt.  To view your invoice, click on the “View Invoice” link.  When attempting to make payment on a invoice, you can select from the drop down box to pay via PayPal or credit card(authorize.net).

Under the “My Support Tickets” link you can go in and respond to any tickets you have sent to our support teams (Billing or Tech Support) under the email listed on the account.  If you have sent an email from a different address than what we have on file, it will not show up here.  You can create a support ticket here by selecting the “Submit Ticket” link.  You can review your emails sent and emails that have been replied to by the support teams.

Please also rate the tickets you have received from support as we try to supply great service and support. This rating helps us understand who is helping you and who is not.

Affiliates, we are working on getting our affiliate program up and running right now and should be finished pretty soon!

Our last stop is the “My Emails” section and this is where you will find emails that we have sent to you(ie. Customer Invoices, Order Confirmations, etc) .  This is your email history with Flare Hosting.